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Welcome to bigwhistle.co.uk.
Big Whistle Music Ltd's goal is to provide the best services and products
to you. Please read these terms of use carefully before using this web site or
any other bigwhistle.co.uk web site. They are legally binding on you. By using
this web site, you signify your assent to these terms of use.
Note: the use of the word "terms" also includes the term and concept of
conditions. We reserve the right at our discretion to modify add or remove
portions of these terms at any time. Please check these terms periodically for
changes. Your continued use of this site now or following the posting of
changes to these terms will signify that you accept these terms and or changes.
Your violation of these terms, at a minimum, will result in your loss of the
right to use our web site, as we may decide in our absolute discretion.
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1. Restrictions on use of materials
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All materials on this site including but not limited to text,
images, designs, audio, graphics, logos, software, and the like (collectively
called the materials), are owned or licensed by Big Whistle Music Ltd or its
content suppliers and protected by UK and international laws. All trademarks,
service marks and trade names are proprietary to company. You may not copy,
transmit, post, create derivative works from, or republish in any way
whatsoever any materials from our web site without the prior written permission
of the company. However, you may download or make one copy of the materials and
other downloadable items for personal, non-commercial home use only, provided
all copyright and other notices on bigwhistle.co.uk copyrights and other
proprietary rights. Use of these materials on any other web site or other
networked computer environment is prohibited without the prior written
permission of bigwhistle.co.uk.
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2. Disclaimer
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The site is provided by Big Whistle Music Ltd on an as is basis.
We make no representations or warranties of any kind express or implied as to
the operation of our site, its information, content, materials or products. To
the full extent permissible by law, we disclaim all warranties, express or
implied, including but not limited to the implied warranties of merchantability
and fitness for a particular purpose. We do not warrant that any functions of
our site will be uninterrupted or error free, that defects will be corrected or
that this site or our servers are free of viruses. We do not warrant or make
any representations regarding the use of the materials on this web site as to
their accuracy or reliability. You and not us assume the cost of all necessary
corrections or repair. Further applicable law may not allow the exclusion of
any implied warranties so the above exclusions may not apply to you.
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3. Limitation of Liability
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Under no circumstances shall Big Whistle Music Ltd be liable for
any claims of negligence or breach, including being liable for any special or
consequential damages from the use or inability to use the materials on this
web site, even if we have been advised of these possibilities. Applicable law
may not allow these limitations on liability or damages, so the above may not
apply to you. In no event shall our total liability to you, for all damages,
losses and causes of action (whether in contract, tort, negligence, or
otherwise) exceed the amount paid by you, if any, for accessing the site.
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4. Online Conduct
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Any communication, which you post to our web site, is non-confidential, and the
user agrees to use bigwhistle.co.uk only for lawful purposes. You shall not
post or publish on our web site any content which is defamatory, obscene,
threatening, illegal, infringes on copyrights or trademarks, or is otherwise
objectionable, including but not limited to any material encouraging conduct
that would constitute a criminal offence, civil liability, or otherwise violate
any applicable law.
If we are notified of any alleged content violation, we may investigate this and
decide in our sole discretion whether to remove that content from our web site.
We may disclose any content or electronic communication of any kind (i) to
satisfy any law, regulation, or government request, (ii) if such disclosure is
necessary or appropriate to operate our company; and (iii) to protect the
rights or property of our company, its users, or providers. Big Whistle Music
Ltd reserves the right to prohibit conduct, communication, or content that we
deem in our sole discretion to violate any law or be harmful to the rights of
any user, our company, or any third party. Provided however, neither our
providers nor we can ensure the prompt removal of questionable material after
online posting, accordingly, neither our company nor any of its officer's,
employees or representatives shall assume liability for any action or inaction
taken with respect to removing such material from our web site. Our web site
shall be used only for personal uses consistent with our sites operations.
You shall not distribute or otherwise publish any commercial material soliciting
or promoting any goods or services. You specifically acknowledge that
soliciting any users of this web site to become members of any commercial
online service or other organisation is expressly prohibited. By uploading or
submitting any materials to us you automatically grant and warrant that the
content owner has expressly granted us a royalty-free, irrevocable nonexclusive
right and licence to use, publish, modify, and distribute the content worldwide
including the right to use it in other works in any form, media or technology
for the copyright term of this content. Subject to this grant the content owner
retains any and all rights, which may exist in that content. Any advice,
services, or offers that is expressed by you or made available by third parties
are those of the respective authors and not of bigwhistle.co.uk or any of our
officers, employees or representatives. Neither company nor any of its
representatives guarantee the accuracy completeness or appropriateness of any
content, opinion or advice, nor its merchantability or fitness for any
particular purpose.
Under no circumstances shall we be liable for any loss, damage or harm caused by
a user's reliance on any information obtained through this web site. It is the
responsibility of each user to independently evaluate the information, advice,
or other content found at this web site.
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COMPANY DETAILS
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ADDRESS: Big Whistle Music Ltd, PO Box 23, Accrington, Lancashire BB5
5GX. England
TELEPHONE/FAX: +44(0)1200 422085 OR 0845 612 55 22 (local rates from UK landlines only) EMAIL: sales@bigwhistle.co.uk | WEB: www.bigwhistle.co.uk
Company Registered Number: 3915366
BUSINESS HOURS
These vary. We are always around and accessible. On the Message Board we
specify a time almost daily when 'a real person' will answer the telephone and
hopefully answer any of your questions. If the line is engaged we could be on
the Internet or busy. You could email us. We endeavour to return all calls and enquiries promptly. |
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| None of our terms below affect your statutory rights. |
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1. How to Order
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Orders can be made by post, phone, fax, email or through this website. |
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Payment can be made by credit card, debit card, switch or sterling cheques
payable from an English bank - please do not post cash to Big Whistle as a method of payment |
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Direct from this website; |
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You can order using your credit/charge card via World Pay knowing that your
transaction will be fully secure |
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We endeavor to ensure that you can order from any country in the world. |
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Minimum order value. Due to the continual receipt of uneconomic small orders we have found it necessary
to introduce a Minimum Order Level.
This differs from country to country, for example the minimum order within the UK is £15.00.
See faqs for more details. |
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Once in the shop just click and add the items to your basket |
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Mr. Wetyer will ask you which country you are ordering from, this will help him
to calculate the costs of your selected item(s), in your currency plus the your
actual shipping costs as your order proceeds through the shop |
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You will be able to see the contents of your basket as your order proceeds |
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You will be able to see the totals displayed for both the goods and postage at
all times |
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When you are happy with your purchases click on Check Out. At this point you
will be asked for your name, address and other contact details |
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Postage and packing carries a minimum charge of £4.00 and thereafter proceeds in value relative to the
weight of you order. |
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Postage & Packing is added to all orders and this is displayed as
soon as you start selecting items for your shopping basket. There is however,
(as mentioned above), a minimum postage charge of £4.00 per order. If your
order is exceptionally large or heavy we reserve the right to advise you and
arrange alternative carriage with your approval. Posting and packing costs are
based on delivery and services by UK Royal Mail and Parcel Force World Wide. In the rare occurrence that an order is too heavy or large to ship – and if attempts to post such orders in a cost effective way fail; Big Whistle retain the right to refund such orders in full.
UK Posting: Express Option. Orders received before 9.00 a.m. on Monday, Tuesday & Wednesday will ensure delivery by 3.00 p.m. the day after on the UK Mainland.
We are closed on Thursday. Orders placed before 9.00 a.m. on Friday will have a guaranteed delivery of Monday. Should you require a Saturday Guarantee of delivery, please email or telephone the office before ordering. Please note that the Express Service will not offer any delivery guarantee during Public Holiday periods - please be assured that during these times every effort is made to get priority orders out as soon as possible, using the most suitable delivery services available to us.
Every effort is made to despatch priority orders within the specified target times. Please note that this may not be possible during exceptionally busy trading periods.
All UK mainland orders are shipped by Interlink Express. Please note customers not resident on the UK Mainland or resident in remote areas were courier delivery costs are prohibitive, orders may posted via Royal Mail Special Delivery when selecting the Express Option.
If you select the Packet Option, orders are posted by Royal Mail at the earliest opportunity but no delivery time can be specified using this option.
We post out each day except Thursday & Sunday.
Overseas Posting: If you require accelerated and tracked delivery for your consignment, please select 'International Signed For', this offers accelerated delivery, tracking, with an option for compensation for possible loss or damage. Please note that normal Air Mail is not a tracked service and no information can be provided for tracking using normal Small Packet.
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2. Delivery
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It is our aim to despatch your order from stock held here at Big
Whistle Music Ltd within 48 hours. Occasionally this may not be possible, the goods may be out of stock or we may be away from the office or on holiday. Please check the News Board on the home page for details of our work schedule.
If immediate delivery cannot be met on a particular item you will be informed and an alternative time for delivery will be provided. To ensure that goods are despatched on time or safely Big Whistle reserve the right to despatch consignments using a different method to that selected by the customer; this is not a common occurrence and is done in the best interest of the client. Big Whistle Music also reserves the right to use alternative postage methods to that chosen by the customer if the postal option selected is either unavailable, uneconomic or impractical for the consignment concerned.
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3. Special Orders
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Often customers require goods of a bespoke specialist nature. In
these cases a delivery time will agreed after consultation with our
manufacturers. The customer will then be notified.
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4. Big Whistle Guarantee
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Big Whistle Music Ltd does not meet with your satisfaction, or you feel you
have been misled, return it to Big Whistle within 7 days of receipt (in original condition*)
and a refund will be given. Often it helps to contact
us before you return an item but this is by no means obligatory. Please note
that any warranty or service obligation is limited solely to our customers and
cannot be transferred to third parties.
*If an instrument is faulty or unsuitable for you please return it to us at once and we will endeavor to satisfy you requirements.
We will not accept, nor refund items that display obvious signs of use, or have been tampered with or damaged.
This does not affect your statutory rights.
We reserve the right in cases were customers have selected an item that displays no fault but is unsuitable due to other reasons personal to the buyer, to limit
refunds subject to the deduction of administration and postage and packing costs.
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5. Returns or Complaints
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Big Whistle Music Ltd aims to provide our clients with the best possible service.
Should any item be delivered to you faulty or damaged please contact us
immediately. If we are unable to satisfy your concerns, we will advise on how
the goods should be returned and a full refund will be given for the item(s)
concerned including your postage and packing costs. The safe return of any item posted to Big Whistle Music remains the sole responsibility of the buyer. Big Whistle will not accept nor pay for lost or damaged goods posted back for exchange or refund.
Please see 4*
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6. Security
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World Pay manages the Big Whistle On Line Whistle Shop payment
system - state of the art encryption systems are used. This ensures that your
transactions with us are protected. If you pay on line we do not see or store
your Credit Card information. Cookies (small text files stored on your browser
on your PC) enable our store to remember your name, billing address, shipping
address, phone number, email address (but not your credit/debit card details)
so that you don't have to re-enter it each time you use the store. The system
also uses cookies to remember what is in the shopping basket from page to page,
so it is necessary to have cookies enabled in your browser. (Most browsers do
this automatically).
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7. Privacy
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We are committed to protecting your privacy. We will only use the information we
collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for two reasons: firstly, to process your
order and second, to provide your with the best possible service.
WE DO NOT pass your information to any third parties. The information we
will collect about you includes: your name, billing address, shipping address,
phone number, email address BUT NOT your credit/debit card details. We will not
email you in the future unless it directly relates to your order or you have
given us your consent.
We dislike Spam and would only email our customers on a minimal basis and
certainly no more than three times per calendar year.
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8. Cancellation
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If you wish to cancel your order after it has been processed by Worldpay (our on-line payment provider), but before it is despatched, a refund can be made but please note the refund is based on two deductions. Firstly the purchase commission and secondly the refund commission. The purchase commission is the same cost as the refund commission. These are costs charged to us by Worldpay and not by Big Whistle Music. Costs vary from transaction to transaction and you will be notified of these should you wish to cancel your order. Please notify of any cancellation via email or fax.
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9. Cancellation after the order is despatched
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If you wish to cancel your order after it has been despatched but in the post, the costs charged in '8' will prevail and additionally posting & packing costs too. Thereafter if the goods are returned in the same condition as despatched the balance of your order will be refunded to you via your Worldpay account.
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